Community Surveys

Community Perception of the JSO

Every JSO Community Survey asks many of the same questions, which means the same metric can be tracked across every published year - 2016 through 2024. The figures below come directly from each year's published survey.

Where things stand now

Every metric below, as of the most recently published survey (2024).

Job Approval & Safety Perception

JSO Job Approval

Fell from 78% in 2016 to 68.1% in 2024 (-9.9 pts). It dipped as low as 55% in 2022 along the way.

Feel Safe in Their Neighborhood

Rose from 88% in 2016 to 89.2% in 2024 (+1.2 pts). It dipped as low as 84% in 2020 along the way.

Feel Safe in the Places They Visit Most

Fell from 86% in 2016 to 81.5% in 2024 (-4.5 pts). It dipped as low as 80% in 2018 along the way.

Jacksonville Is a Safe Place to Live

Fell from 70% in 2016 to 67.6% in 2024 (-2.4 pts). It dipped as low as 63% in 2020 along the way.

Investigations & Accountability

JSO Handles Complex Investigations Well

Fell from 68% in 2016 to 55.7% in 2024 (-12.3 pts). It dipped as low as 54% in 2022 along the way.

JSO Investigates Officer-Involved Shootings Well

Fell from 61% in 2016 to 53.6% in 2024 (-7.4 pts). It dipped as low as 47% in 2022 along the way.

JSO Follows Up on Misconduct Allegations Well

Fell from 57% in 2016 to 52.7% in 2024 (-4.3 pts). It dipped as low as 44% in 2022 along the way.

JSO Reports Misconduct Findings to the Community

Fell from 64% in 2016 to 52.2% in 2024 (-11.8 pts). It dipped as low as 42% in 2022 along the way.

Staffing, Funding & Personal Encounters

JSO Has Enough Officers

Fell from 36% in 2016 to 30.5% in 2024 (-5.5 pts). It climbed as high as 43% in 2020 along the way.

JSO Is Responsible With Taxpayer Money

Fell from 60% in 2016 to 51.8% in 2024 (-8.2 pts). It dipped as low as 44% in 2022 along the way.

JSO Needs More Funding

Fell from 73% in 2016 to 62.6% in 2024 (-10.4 pts). It dipped as low as 58% in 2022 along the way.

Personnel Are Courteous & Competent

Fell from 79% in 2016 to 69.4% in 2024 (-9.6 pts). It dipped as low as 68% in 2022 along the way.